The Value Chain Analysis

Michael E. Porter to analyze the company's internally developed analysis tool called the analysis of the value chain (value chain). This approach is how to look systematically company to serve customers.
Value chain group of companies in activities that are strategically important to understand the behavior and cost the company a potential source of differentiation for the company. Companies have to compete with the benefits of conducting activities in the strategic importance of this with lower cost more or better than competitors called internal factors-key.
Basic categories are grouped into two general groups, namely the main activities and support activities. The main activities include the creation of physical, marketing, delivery and after sales support for products or services company. The main activities consist of five categories, namely logistics in the operation, logistics out, and sales and marketing services. Meanwhile, the activities include the provision of supporting infrastructure that allows input or activities take place continuously. Activities include supporting public administration, human resource management, research-and technology-development and purchase of the system.
Logistics in the activities associated with the assets and the cost to obtain fuel, energy, raw materials, components, goods and consumption goods from suppliers. Logistics is also in activities related to the receipt, storage and dissemination of entries from the supplier and activities insperksi management and warehousing.
Production activities are activities that are associated with the assets and the cost for the change in the form of input to the final product, such as production, assembly, packaging, maintenance of equipment, facilities, operations, quality guarantee and protection of the environment.
Logistics is the outside activities related assets and costs associated with the physical distribution of products to buyers, for example, finished goods storage, processing orders, the selection and packing orders, the transport of goods and operating a vehicle for delivering the goods.
Marketing and sales activity is associated with the assets and costs associated with advertising and promotion, business wiraniaga, planning and market research and support of dealers or distributors to support.
Services are the activities associated with the assets and related costs of providing assistance to buyers, such as installation, spare parts, maintenance and repair, technical assistance, and the desire komplai buyers.
General administration activities are related to assets and costs related general management, accounting and finance, law and regulations, safety and security systems, information management and other functions related to the cost.
Management of human resources is an activity related assets and costs related human resources planning, recruitment, selection, training, development, performance evaluation, compensation, maintenance employees, including employee relations activities.
Research, development and technology system is an activity related assets and costs associated with research and product development, research and development process, improvement of the design process, design, equipment, development of computer software, telecommunications systems, design and reayasa based computer, the ability of the database The new decision support system and the terkomputerisasi.
Purchase activity is associated with the assets and related costs of purchase and supply of raw materials, supplies, services and resources from other needs to support the company and activities. Some of this activity is run as part of the purchase of logistics activities to the company.