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Many internet superstars owe much of their success to the active and passive contributions made by countless people from outside their organizations. Think, most obviously, of Facebook profiles, eBay goods, YouTube videos, Wikipedia entries, and, less obviously, of the aggregated buying behavior underlying Amazon recommendations and the donated use of personal-computer resources underpinning Skype’s internet-based phone network.
Facebook is a social networking website launched on February 4, 2004. The free-access website is privately owned and operated by Facebook, Inc. Users can join networks organized by city, workplace, school, and region to connect and interact with other people. People can also add friends and send them messages, and update their personal profile to notify friends about themselves. The website's name refers to the paper facebooks depicting members of a campus community that some US colleges and preparatory schools give to incoming students, faculty, and staff as a way to get to know other people on campus. Mark Zuckerberg founded Facebook while he was a student at Harvard University. Website membership was initially limited to Harvard students, but was expanded to other colleges in the Ivy League. It later expanded further to include any university student, then high school students, and, finally, to anyone aged 13 and over. The website currently has more than 120 million active users worldwide.
eBay Inc. is an American Internet company that manages eBay.com, an online auction and shopping website in which people and businesses buy and sell goods and services worldwide. In addition to its original U.S. website, eBay has established localized websites in thirty other countries. eBay Inc. also owns PayPal, Skype,StubHub, Kijiji,and other businesses.The online auction website was founded in San Jose, California, on September 3, 1995, by French-born Iranian computer programmer Pierre Omidyar as AuctionWeb,part of a larger personal site that included, among other things, Omidyar's own tongue-in-cheek tribute to the Ebola virus.In 1997, the company received approximately $5 million in funding from the venture capital firm Benchmark Capital.
YouTube, LLC is a video sharing website where users can upload, view and share video clips. YouTube was created in February 2005 by three former PayPal employees.In November 2006, YouTube was bought by Google Inc. for 1.65 billion dollars, and is now operated as a subsidiary of Google. The company is based in San Bruno, California, and uses Adobe Flash Video technology to display a wide variety of user-generated video content, including movie clips, TV clips and music videos, as well as amateur content such as video blogging and short original videos. Most of the content on YouTube has been uploaded by members of the public, although media organizations including CBS and the BBC offer some of their material via the site.YouTube was founded by Chad Hurley, Steve Chen and Jawed Karim, who were all early employees of PayPal.Hurley studied design at Indiana University of Pennsylvania, while Chen and Karim studied computer science together at the University of Illinois at Urbana-Champaign.
Amazon.com, Inc.is an American electronic commerce (e-commerce) company in Seattle, Washington. It is America's largest online retailer, with nearly three times the internet sales revenue of runner up Staples, Inc.Jeff Bezos founded Amazon.com, Inc. in 1994, and launched it online in 1995. Amazon.com started as an on-line bookstore, but soon diversified to product lines of VHS, DVD, music CDs, MP3 format, computer software, video games, electronics, apparel, furniture, food, toys, etc. Amazon has established separate websites in Canada, the United Kingdom, Germany, France, China and Japan. It also provides global shipping to certain countries for some of its products (Wikipedia).
Cook, the founder of Intuit (maker of financial software products such as Quicken and TurboTax), challenges traditional companies to tap this emerging source of value by actively creating what he calls user contribution systems.
The user can be a customer, employee, sales prospect—or someone with no previous connection to the company at all. The contribution can be actively offered work, expertise, or information, as well as passive or even unknowing contributions, such as behavioral data that are gathered automatically as a by-product of a transaction or an activity. The system is the method, usually internet based, by which contributions are aggregated and made useful to others. Such a system creates value for a business as a consequence of the value it delivers to customers.
In this article, Cook describes the personal journey that led him to see the tremendous value in user contributions. He creates a taxonomy of the systems that can capture user contributions and shows the variety of ways in which companies from Honda to Procter & Gamble to Hyatt Hotels are leveraging them. And, drawing on his successes and failures in trying to put them to work at Intuit, he offers advice on how business leaders can catalyze action to create user contribution systems in their own organizations.
Source : Harvard Business Review
Showing posts with label internet. Show all posts
Showing posts with label internet. Show all posts
Sunday, December 7, 2008
Friday, October 24, 2008
The Operational Environment
The company must make changes to adjust to the competitive environment. Changes related to the subject to create something with the other. The company's operational environment includes competitors, the credit, customers, suppliers and employees.
To identify the competitors, companies can use the matrix profile competition (Competitive Profile Matrix / CPM). In the matrix using the critical success factors that consist of advertising, product quality, price competitiveness, management, financial position, customer loyalty, global expansion and market share.
Analysis of the most important in the operational environment is to understand the customers of company. Customers can be grouped into consumer and industry. Customer profile consumer information can be arranged according to geographical, demographic, psikografis, behavior and benefits. While the information industry includes variable operational approach to purchasing, situasional factors and personal characteristics. Customer profile Internet can be categorized based on community interest, community relations, community transaction, the fantasy community and community professionals.
The company must maintain good relationships with suppliers to maintain the sustainability and growth of the company in the long term. Suppliers can provide support in form of raw materials, equipment, services, and even financial support. Often suppliers can also help with reasonable prices, improved quality, timely delivery of the goods and reduce the cost of supplies, so that they can increase profits in the long term for the company.
In addition to suppliers, the credit is an important partner in the company, because it can provide evaluation of the company's operational environment. Besides the credit can also support the company in the field of financial or other resources to maintain and mengimplentasikan strategy to compete with the company.
Officers or employees or human resource assets, the company's most important. Former CEO of Unilever, Floris A. Maljers says "the biggest obstacle faced by the company in the face of globalization is the limited human resources, not limited capital." Most companies die, because subordinates should always follow their leaders that never changed. Historian, Alfred D. Chandler, Jr., in a book titled Strategy and the progress of the company's structure-American company, because it would make changes, especially in the management system. Chandler examines the four major American companies, namely General Electric, Du-Pont, Standard Oil company and Exxon. Availability changed from the fourth CEO of the company that makes the company has up to now still survive.
Employees are rice, while the style of management is a side dish. Jack Welch, former CEO of General Electric when it says "We are the things to pawn our people, then we need to empower them, give them resources and out of trouble with how to use them." Jack Welch invest half time with employees, so he knows them, talk with them about the problems the company, if they praised the good performance, but berate them if their performance down. He knows about 1000 employees who have good ideas and have responsibility over their work. Personal approach that made Jack Welch to the employees who produce extraordinary results in increased performance. "If you win, we all win" Thus said Welch. That 27,000 employees of General Electric have shares. In 2001 to 2007, General Electric was selected as "The Most Admired Company in the World" ranked first version of Fortune.
To identify the competitors, companies can use the matrix profile competition (Competitive Profile Matrix / CPM). In the matrix using the critical success factors that consist of advertising, product quality, price competitiveness, management, financial position, customer loyalty, global expansion and market share.
Analysis of the most important in the operational environment is to understand the customers of company. Customers can be grouped into consumer and industry. Customer profile consumer information can be arranged according to geographical, demographic, psikografis, behavior and benefits. While the information industry includes variable operational approach to purchasing, situasional factors and personal characteristics. Customer profile Internet can be categorized based on community interest, community relations, community transaction, the fantasy community and community professionals.
The company must maintain good relationships with suppliers to maintain the sustainability and growth of the company in the long term. Suppliers can provide support in form of raw materials, equipment, services, and even financial support. Often suppliers can also help with reasonable prices, improved quality, timely delivery of the goods and reduce the cost of supplies, so that they can increase profits in the long term for the company.
In addition to suppliers, the credit is an important partner in the company, because it can provide evaluation of the company's operational environment. Besides the credit can also support the company in the field of financial or other resources to maintain and mengimplentasikan strategy to compete with the company.
Officers or employees or human resource assets, the company's most important. Former CEO of Unilever, Floris A. Maljers says "the biggest obstacle faced by the company in the face of globalization is the limited human resources, not limited capital." Most companies die, because subordinates should always follow their leaders that never changed. Historian, Alfred D. Chandler, Jr., in a book titled Strategy and the progress of the company's structure-American company, because it would make changes, especially in the management system. Chandler examines the four major American companies, namely General Electric, Du-Pont, Standard Oil company and Exxon. Availability changed from the fourth CEO of the company that makes the company has up to now still survive.
Employees are rice, while the style of management is a side dish. Jack Welch, former CEO of General Electric when it says "We are the things to pawn our people, then we need to empower them, give them resources and out of trouble with how to use them." Jack Welch invest half time with employees, so he knows them, talk with them about the problems the company, if they praised the good performance, but berate them if their performance down. He knows about 1000 employees who have good ideas and have responsibility over their work. Personal approach that made Jack Welch to the employees who produce extraordinary results in increased performance. "If you win, we all win" Thus said Welch. That 27,000 employees of General Electric have shares. In 2001 to 2007, General Electric was selected as "The Most Admired Company in the World" ranked first version of Fortune.
Wednesday, October 22, 2008
Creating Company Mission
The company's mission is a manifestation of the vision of the company. Those are the main reference of all the changes that occur in the company. If the company wants is a vision, the mission's a manifestation of the desire of the company. But the decline reflects the vision mission to become the expected changes, which describes the journey from the point of departure as a beginning point toward the achievement of a situation that is expected. To implement the changes required a strategic approach to the systematic, rational and objective and structured. Mission leader is a direction to formulate specific targets and objectives of the company. However, sometimes the mission with a similar vision, as presented by Pearce and Robinson (2005), that mission is what the desired company that is ideal or mission is a message designed to represent the hope that an inclusive of all stakeholders on the performance of the company in the long term.
Nokia one of the company that makes the vision and mission into one unit. Nokia's vision and mission is our customer continues to be our first priority.
Nokia's success in the future depending on the experience of our customers by creating products and solutions that are open and interesting. In a world where every person can deal with Nokia to take a very humane approach to technology. Connecting is about helping people to feel close to what has meaning. "Life Goes Mobile" said Chairman of Nokia, Jorma Ollila
FedEx is the mission of the result of higher financial income to shareholders by providing supply chain, transportation, business services and information related to the high value-added through the company that operates in focus. Meet the needs of customers in conformity with the style of the highest quality for each market segment served. FedEx will strive to develop relations with the quality of their employees, partner and suplaiernya. Safety will be number one in operations. Activities company will be delivering to the highest ethical and professional standards.
Microsoft's mission is to help people reach their potential. That is the reason why Microsof donate software, hardware, funding for programs throughout the world as part of the campaign are Your Potential.
Their first experience with the Internet will open the door for the children, showing them a world of possibilities. Microsoft is committed to maintaining their experience more secure through the ongoing progress in the supervision of parents and global partnership. The Microsoft Partners in Learning Initiative provides software and provide training to more than 150,000 teachers. They were given tools and skills they need to help students reach its potential.
Nokia one of the company that makes the vision and mission into one unit. Nokia's vision and mission is our customer continues to be our first priority.
Nokia's success in the future depending on the experience of our customers by creating products and solutions that are open and interesting. In a world where every person can deal with Nokia to take a very humane approach to technology. Connecting is about helping people to feel close to what has meaning. "Life Goes Mobile" said Chairman of Nokia, Jorma Ollila
FedEx is the mission of the result of higher financial income to shareholders by providing supply chain, transportation, business services and information related to the high value-added through the company that operates in focus. Meet the needs of customers in conformity with the style of the highest quality for each market segment served. FedEx will strive to develop relations with the quality of their employees, partner and suplaiernya. Safety will be number one in operations. Activities company will be delivering to the highest ethical and professional standards.
Microsoft's mission is to help people reach their potential. That is the reason why Microsof donate software, hardware, funding for programs throughout the world as part of the campaign are Your Potential.
Their first experience with the Internet will open the door for the children, showing them a world of possibilities. Microsoft is committed to maintaining their experience more secure through the ongoing progress in the supervision of parents and global partnership. The Microsoft Partners in Learning Initiative provides software and provide training to more than 150,000 teachers. They were given tools and skills they need to help students reach its potential.
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